FAQ
Frequently Asked Questions
Thank you for visiting our Frequently Asked Questions page. Below, you will find helpful information about ordering, payments, shipping, order updates, and after-sales support.
If your question is not addressed here, please email our customer service team at support@exlecticlocal.com. Remember to include your order number and the email address associated with your purchase so we can assist you efficiently.
Ordering and Payment
Q: Where can I enter a promotional or discount code?
You may apply an eligible discount code during checkout, whether you choose PayPal or a debit or credit card as your payment method.
Please follow these instructions:
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Choose the item you would like to purchase and select “Add to Cart.”
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Open your shopping cart and click “PAY WITH DEBIT/CREDIT CARD” to continue to the checkout page. This checkout option can be used for both card and PayPal payments.
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If you are shopping on a mobile device, tap “Show order summary” to display the discount-code field.
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If you are using a desktop computer, the discount-code box will appear on the right-hand side of the checkout page.
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Enter and apply your code before completing payment through PayPal or by submitting your card information.
Q: Which forms of payment are available?
For your convenience, we support several secure payment methods, including:
• PayPal
• Visa
• MasterCard
• American Express
• Diner’s Club
• Most widely used debit and credit cards
• Apple Pay
• Google Pay
Q: What will I be charged for shipping?
Standard worldwide delivery generally costs USD $5.99. However, the final shipping charge may differ depending on the destination and any promotional offer available at the time of purchase.
The applicable shipping fee will be shown clearly during checkout before you submit your order.
Shipping and Delivery
Q: Can orders be shipped internationally?
Yes. We provide worldwide shipping through our international fulfillment network.
Whenever possible, your order will be assigned to the closest available warehouse based on your delivery address. This helps our logistics team arrange the most efficient shipment route.
Q: What is the expected delivery timeframe?
After your order has been processed and dispatched, delivery is generally expected within 10–20 business days.
Q: Where can I find my tracking information?
Once your package has been shipped, a dispatch confirmation email containing the tracking number will be sent to you.
You may enter that tracking number on a universal parcel-tracking platform, such as 17track.net, to review the latest shipment status.
Q: Why has my tracking status not changed?
Tracking information may take approximately 24–48 hours to appear after the shipping confirmation is issued.
It is also common for tracking to remain unchanged for several days while a parcel is being transported between carrier facilities. A temporary lack of updates does not necessarily mean that the shipment has stopped moving.
Q: Why did only part of my order arrive?
Orders containing several products may be divided into multiple shipments, particularly when the items are stored at different fulfillment locations.
Sending products separately may help them arrive sooner. Each parcel will be assigned its own tracking number, and the relevant tracking details will be emailed to you.
Order Changes and Cancellations
Q: Is it possible to correct my delivery address, recipient name, or telephone number?
Requests involving shipping details must be submitted as soon as possible.
Please email support@exlecticlocal.com immediately and use the following subject line:
“Urgent: Address Change”
Your message should contain:
• Your order number, such as 277SHOP-112938
• The email address connected to the order
• The full and accurate replacement shipping information
We will make every reasonable effort to update the details as long as the order has not already been processed.
Once a package has been dispatched, we can no longer change its shipping information. In that situation, you should contact the delivery carrier directly for further assistance.
Q: Can I modify the size, color, quantity, or products in my order?
Order-item changes are also highly time-sensitive. Please contact support@exlecticlocal.com immediately and use this email subject:
“Urgent: Order Change”
Please provide:
• Your order number, such as 277SHOP-112938
• The email address used when placing the order
• A precise explanation of the change you are requesting
We can only consider the adjustment before the order enters the fulfillment process. Because orders may move into fulfillment quickly, the available modification period can be very limited.
Q: Am I allowed to cancel an order?
A cancellation may be arranged if the order has not yet been shipped. Please be aware that a small processing or handling charge may apply.
Orders that have already been dispatched are no longer eligible for cancellation.
Problems After Delivery
Q: My product was damaged when it arrived. How should I report it?
We are sorry that your order arrived in this condition.
Please contact support@exlecticlocal.com and send the following information so our team can review the issue promptly:
• Your order number, such as 277SHOP-112938
• The email address associated with the order
• Clear photographs or a video showing the damaged product
• A photograph of the shipping label attached to the parcel
Q: What should I do if the product appears defective or has a quality problem?
We take product-quality concerns seriously and regret that the item did not meet your expectations.
Please email support@exlecticlocal.com with:
• Your order number, such as 277SHOP-112938
• The email address used for the purchase
• A detailed explanation of the suspected defect or quality concern
• Clear photographs or a short video demonstrating the issue
Our support team will review the materials provided and work with you toward an appropriate resolution.
Q: What happens if an item is missing or I receive the wrong product?
We apologize for the fulfillment error. Please notify us at support@exlecticlocal.com so we can investigate and assist you.
Include the following details in your message:
• Your order number, such as 277SHOP-112938
• The email address linked to the purchase
• A photograph or video of the incorrect product, when applicable
• A clear list of any products that were not included in the delivery
Account and Email Notifications
Q: Why have I not received an order-confirmation email?
Begin by checking the spam, promotions, or junk folder in your email account.
If the confirmation is still missing, email support@exlecticlocal.com and provide the email address you believe was entered during checkout. Our team will search for the order and resend the confirmation when it is located.
Q: When should I receive my shipment tracking number?
Tracking details are normally issued within 1–2 business days after order processing has been completed.
If more than two business days have passed, please review your spam or junk folder first. If no tracking email is available, contact our support team for an order-status update.