Privacy Notice
PRIVACY POLICY
Thank you for visiting exlecticlocal.com. This website is operated by exlecticlocal.com, referred to in this Privacy Policy as the “Company,” “we,” “us,” or “our.”
We aim to provide customers with a secure, enjoyable, and reliable online shopping experience. Protecting the personal information entrusted to us is an important part of that commitment.
This Privacy Policy explains what information we may obtain from or about you when you visit or interact with our website. Each website covered by this Policy may be referred to as a “Site,” while the Sites and their related tools, functions, content, and features are collectively referred to as the “Services.”
This Policy also describes how we may use, combine, disclose, store, and otherwise process personal information, as well as the options available to you regarding certain uses of that information.
By accessing or using the Services, you acknowledge and agree that your information may be collected, used, stored, transferred, and disclosed as outlined in this Privacy Policy. This includes the possible transfer and storage of your personal information in the United Kingdom. Your use of the Services is also subject to our Terms of Use, which are incorporated into this Policy by reference.
Please discontinue use of the Services if you do not accept these terms.
- INFORMATION WE MAY COLLECT
We may obtain information about you through several different sources and interactions.
Information collected through your interactions with us
We may collect information that you provide directly, as well as information connected with your purchases, transactions, communications, and other dealings with the Company.
This may occur when you:
• Browse, access, or use the Services
• Place or attempt to place an order
• Register to receive a catalogue
• Subscribe to newsletters, email lists, or other communications
• Participate in a contest, sweepstakes, promotion, or similar campaign
• Submit a product review
• Complete a survey or participate in another feedback program
• Send a gift or virtual gift card to another person
• Contact our customer service team
• Otherwise communicate or interact with us
When you complete a purchase, we may also collect your billing address and other information needed to process and fulfill the transaction.
Information submitted about another individual
Some features of the Services may allow you to send a message, gift, gift card, or order to another person.
When you provide information about someone else, we may collect details such as that individual’s:
• Name
• Telephone number
• Email address
• Delivery address
You should only provide another person’s information when you are authorized to do so.
Information collected automatically
When you visit the Site, interact with our emails, or view our online advertising, we and our service providers may automatically gather certain information through cookies, web beacons, pixel tags, JavaScript, log files, device technologies, and similar tools.
The information collected automatically may include:
• Browser type
• Operating system
• Mobile device type or model
• Internet Protocol address
• Mobile advertising identifier
• Device identifier or another unique identifier
• Pages viewed on the Site
• Links or buttons selected
• Websites visited before reaching our Site
• Time spent browsing or using the Services
• Number and frequency of return visits
• Clickstream and Site-usage activity
• Emails opened, forwarded, or selected
• Advertisements viewed or interacted with
Although some of this information may not identify you on its own, it may be associated with other information we hold about you.
Combining this information helps us remember preferences, understand how visitors use the Services, improve functionality, customize the shopping experience, identify relevant content and promotions, and deliver or retarget advertising across the computers, browsers, mobile devices, and other devices you use.
Information obtained from external sources
We may receive information from third-party sources to verify, correct, supplement, or update the information that you provide to us or that we collect automatically.
For example, third parties may provide address-verification information, demographic information, marketing information, or information connected with your interactions with the Company through social networks or other third-party platforms.
When you connect to our Services through another platform, the information available to us may depend on the registration details, privacy controls, and permissions you have selected on that third-party service.
Combining information from multiple sources
We may combine information received directly from you with information collected automatically through the Site.
We may also connect information relating to different browsers, computers, mobile devices, online activities, offline activities, business partners, service providers, affiliates, and other third-party sources.
This combined information may be used for the purposes described in this Privacy Policy.
Third-party analytics, advertising, and tracking services
We may work with third-party analytics providers, advertising companies, and tracking-service providers to better understand:
• Who visits the Site
• How visitors use the Services
• Which content and features are effective
• How our Services can be improved
• How advertising campaigns perform
• Which advertisements may be more relevant to individual users
These third parties may use cookies, pixels, web beacons, log files, Flash cookies, or similar technologies to collect and store information that may not directly identify you.
They may also combine information obtained through your use of our Site with information collected from other websites, applications, advertisers, or sources.
The Company does not control every cookie or tracking technology placed or operated by these independent third parties. Their handling of information is subject to their own privacy policies and practices.
- COOKIES AND TRACKING CONTROLS
Certain features of the Site depend on cookies and similar technologies.
By registering for, accessing, or using the Services, you consent to our use of cookies as described in this Policy. Some cookies are required for the Services to operate, and disabling them may prevent you from using all or part of the Site.
We generally use the following categories of cookies.
Essential cookies
These cookies are required for basic Site operation and cannot ordinarily be disabled without affecting functionality.
They may be used to:
• Allow you to navigate through the Site
• Keep you signed in during a browsing session
• Maintain items placed in your shopping bag
• Support checkout and account functions
• Enable security and fraud-prevention features
Without these cookies, certain Services cannot be provided.
Performance and analytics cookies
Performance cookies help us understand how visitors interact with the Site.
They may collect information about:
• Pages visited
• Features used
• Navigation patterns
• Error messages
• Loading performance
• General Site activity
This information is generally reviewed in an aggregated form and is used to evaluate and improve the Services. These cookies are not intended to identify you individually.
Preference and functionality cookies
These cookies allow the Site to remember selections and settings that you have previously made.
For example, they may store your:
• Preferred delivery country
• Currency selection
• Language or regional settings
• Account or display preferences
Remembering these selections allows us to provide a more convenient and personalized experience.
Advertising and targeting cookies
Targeting cookies help us and our authorized advertising partners deliver advertisements that may be more relevant to your interests.
They may also be used to:
• Limit how often an advertisement is shown
• Measure campaign performance
• Understand advertising engagement
• Personalize marketing content
• Deliver advertising across websites, applications, browsers, or devices
These cookies may be placed by us or, with our permission, by third-party advertising partners.
Do Not Track signals
Some browsers allow users to transmit a “Do Not Track” request or similar privacy signal.
Our systems may not recognize or respond to every Do Not Track request or browser header.
We may continue using cookies and related technologies to personalize advertising, measure performance, or associate information across the computers, browsers, and devices you use, subject to applicable law.
Managing advertising and cookie preferences
You may review available advertising and privacy controls through your browser, device, or relevant third-party opt-out services.
To learn about managing or rejecting third-party advertising cookies, you may visit:
http://www.networkadvertising.org/managing/opt_out.asp
For information about opting out of Criteo advertising services, review the Criteo Privacy Policy at:
www.criteo.com/us/privacy-policy
Google provides a browser add-on that may prevent certain information from being used by Google Analytics. It is available at:
https://tools.google.com/dlpage/gaoptout/
General guidance about cookies and methods of refusing them is also available at:
On a mobile device, you may be able to control personalized advertising through the privacy or advertising settings provided by the device manufacturer or operating system.
Flash cookies and Local Stored Objects
We or our service providers may use Flash cookies, also known as Local Stored Objects, or similar storage technologies.
A Flash cookie is a data file stored on a computer through Adobe Flash or another compatible technology that may already be installed or later downloaded to the device.
These technologies may be used to:
• Remember settings
• Personalize content
• Support interactive features
• Store video volume preferences
• Enable games or surveys
• Measure which areas of the Site receive the greatest interest
• Improve the overall Site experience
Flash cookies may also be recognized by other websites, marketing partners, or business partners.
Because Flash cookies operate differently from standard browser cookies, the cookie controls provided by your browser may not remove or manage them.
- HOW WE MAY USE INFORMATION
Information collected from or about you may be used for the following business and operational purposes.
Order administration and product services
We may use your information to:
• Review, validate, verify, confirm, and complete orders
• Process debit-card or credit-card payments
• Arrange packaging and shipment
• Track delivery progress
• Contact you about an order, including by telephone when appropriate
• Handle returns, cancellations, refunds, or other order requests
• Maintain records of previous purchases
• Provide support for products purchased from us
• Confirm transaction details and reduce payment risk
Personalization and customer experience
We may use information to identify returning visitors, welcome you to the Site, remember preferences, and provide a more personalized shopping experience.
Marketing and promotional communications
We may use your information to send catalogues, newsletters, product information, promotional materials, offers, and other marketing communications from the Company or on behalf of selected partners and affiliates.
Personalized content and advertising
We may provide customized Site content, product recommendations, promotional offers, and advertising that may be relevant to your interests.
These communications may appear:
• On our Site
• On third-party websites
• Within third-party applications
• Through email
• Through text messages
• Through other permitted communication channels
Such content may be offered by the Company, its affiliates, or selected marketing partners.
Business improvement
Information may be used to improve:
• The Site and its functionality
• Products and services
• Customer support processes
• Fulfillment and delivery operations
• The customer shopping experience
• Advertising and marketing effectiveness
Analytics and demographics
We may convert information into aggregated, statistical, demographic, de-identified, or otherwise non-specific formats for analysis, reporting, research, and business-planning purposes.
Security, fraud prevention, and risk management
We may use information to safeguard the Site, customers, systems, and business operations.
This may include:
• Preventing or investigating fraud
• Detecting unauthorized transactions
• Identifying potential hackers or unauthorized users
• Protecting against claims and liabilities
• Evaluating security vulnerabilities
• Managing legal, financial, and operational risk
• Enforcing applicable policies and agreements
Customer support and communication
We may use your information to answer questions, address comments, respond to requests, provide customer service, or contact you when necessary.
Other disclosed purposes
Information may also be used for another purpose that is explained to you at the time it is collected.
- HOW INFORMATION MAY BE SHARED
We may disclose information collected from or about you in the circumstances described below.
Affiliated companies
Information may be shared among the Company’s current affiliated businesses and any companies that may later become part of the Company’s affiliated group.
Joint promotions and co-marketing relationships
Certain products, programs, promotions, rewards, sweepstakes, sales campaigns, or events may be presented together with another business.
When a third party participates in a Service, the third party will ordinarily be identified.
If you register for or purchase a jointly offered product or service, your information may be:
• Submitted directly to both the Company and the participating third party
• Collected by the Company and then disclosed to the third party
• Used by the third party to provide its products or services
• Used by the Company to provide or support the relevant Company products and Services
Selected business and marketing partners
We may disclose information to selected partners, affiliates, or other third parties when we believe their products, services, promotions, or offers may be relevant or of interest to you.
Legal compliance, safety, and protection
We may transfer, preserve, or disclose information where reasonably necessary to:
• Comply with legal or regulatory duties
• Respond to lawful requests from courts, regulators, police, government departments, or other public authorities
• Cooperate with judicial proceedings
• Fulfill an obligation required by applicable law
• Detect or prevent fraud
• Reduce credit risk
• Investigate technical or cybersecurity threats
• Enforce our Terms of Use or other policies
• Protect the rights, property, safety, or security of the Company
• Protect customers, Site visitors, third parties, or the general public
We may make such disclosures when we reasonably and in good faith believe they are required or permitted.
Corporate sales, restructuring, or insolvency
The Company may buy, sell, transfer, or reorganize assets during the ordinary course of business.
If all or part of the Company, its operations, assets, or affiliated businesses are acquired by another organization, personal information may be transferred as part of that transaction.
Information may also be treated as a business asset in connection with:
• A merger
• An acquisition
• A financing transaction
• A corporate restructuring
• Bankruptcy
• Insolvency
• Reorganization proceedings
• A sale of all or part of the business
Where reasonably possible, we will seek to have the recipient handle personal information obtained through this Site in a manner consistent with this Privacy Policy.
Service providers
We may provide information to third-party service providers that carry out services for us.
Information will be shared when it is reasonably necessary for those providers to perform functions such as:
• Payment processing
• Order fulfillment
• Delivery and logistics
• Website hosting
• Data storage
• Customer support
• Marketing delivery
• Analytics
• Fraud prevention
• Technology support
Aggregated, anonymized, or non-identifiable information
We may disclose or sell aggregated, anonymized, de-identified, or otherwise non-personal information to affiliates, agents, service providers, business partners, advertisers, or other third parties.
Such information may be used for analytics, marketing, research, reporting, or another lawful purpose.
Information shared in this format is not intended to identify you personally.
Text-message marketing and notifications
Where text-message services are available, entering your phone number during checkout, beginning a purchase, subscribing through a form, or subscribing through a designated keyword may constitute consent to receive text communications from us.
These messages may include:
• Order updates
• Transactional notifications
• Abandoned-cart reminders
• Promotional text messages
• Marketing offers
Text-marketing messages will not exceed X messages per month.
You may withdraw from future text communications by selecting an available unsubscribe link, replying “STOP,” or contacting us through the email address provided below.
To operate text-messaging and automated campaign services, we may provide phone numbers or recipient names to an importer, messaging platform, or service provider.
The relevant data may be stored and used to provide campaign reporting, including:
• Delivery status
• Sent status
• Message performance
• Whether a campaign contributed to a completed purchase
• Whether a shortened link was selected
When a link-shortening feature is used, information about link interactions may be collected and displayed in campaign analytics.
Any external service used outside the scope of smsbump.com, including an independent link shortener or separate analytics tool, will be governed by that provider’s own terms and privacy policy.
When a text campaign is initiated, the necessary information may be transmitted to the text-message operator responsible for delivering the communication.
Information is shared with that operator when needed to launch or deliver the relevant campaign.
Recipients who no longer wish to receive messages may reply “STOP” or contact us so that we can process the unsubscribe request.
- ACCESSING, CORRECTING, RESTRICTING, OR DELETING INFORMATION
Customers who have completed a purchase may contact our Customer Service Department using the email address listed in the Contact section of this Policy to request access to or correction of certain information.
Depending on the laws that apply to you, you may also have the right to request that we:
• Delete personal information
• Restrict access to personal information
• Limit certain processing activities
• Correct inaccurate or incomplete information
• Provide access to information held about you
We may need to verify your identity before processing a request.
Certain information may be retained where retention is legally permitted or required. When this applies, we will explain the relevant reason where appropriate.
- COMMUNICATION AND MARKETING CHOICES
When you make a purchase, you may automatically receive promotional emails or direct-mail communications from the Company.
We provide customers with options to limit the use of their information for purposes that are unrelated to placing, processing, fulfilling, servicing, or delivering an order.
Email promotions
You may stop receiving promotional emails from a particular sender by selecting the “unsubscribe” link included in the relevant marketing email.
If you maintain an online account, you may also be able to adjust certain email preferences by signing in and visiting the “Your Account” section of the Site.
Unsubscribing from marketing communications will not necessarily stop transactional messages, such as order confirmations, payment notices, shipping updates, security messages, or customer-service responses.
Printed catalogues and direct mail
To request removal from the Company’s catalogue or postal-marketing list, please contact Customer Service by email.
Other communication preferences
For other marketing or communication requests, please email us using the address listed in the Contact section below.
- CALIFORNIA PRIVACY RIGHTS
California residents may be entitled to request information regarding certain disclosures of personal information to third parties or affiliated companies for their own direct-marketing purposes.
To submit this type of request, send a written email to:
Use the following subject line:
Attn: California Privacy
The request should clearly state that you are seeking a copy of the Company’s “California Privacy Rights” notice.
We are not responsible for requests that are incorrectly addressed, improperly labeled, or missing information needed for processing.
Please allow up to 30 days for a response.
A qualifying request may be submitted once during each calendar year.
Third parties that are not affiliated with the Company operate independently. To learn about their disclosure practices, communication choices, or opt-out procedures, you must contact those third parties directly.
- CHILDREN’S PRIVACY
Protecting the privacy of children is important to us.
The Site is not designed or directed toward children younger than 13 years old, and we do not knowingly collect personal information from children in that age group.
Individuals who are younger than 18 are not authorized to use the Services.
If the Company becomes aware that a child under 13 has submitted personally identifiable information through the Site, we will make reasonable efforts to remove that information from our records.
Parents and guardians should be aware that parental-control technologies are available online. These tools may help prevent children from submitting information without permission or accessing content that may be unsuitable for minors.
- INFORMATION SECURITY
We use physical, technical, and administrative safeguards intended to protect information collected from customers and Site visitors.
These measures are designed to reduce risks such as unauthorized access, misuse, alteration, loss, or disclosure.
When sensitive information, including card details, is entered into designated forms, transmission of that information is protected through Secure Socket Layer technology, commonly known as SSL.
Despite our efforts, no website, network, storage system, transmission method, or security procedure can be guaranteed to be completely secure.
We therefore cannot provide an absolute guarantee regarding the security of information.
- LINKS TO THIRD-PARTY WEBSITES
The Site may contain links to websites, applications, or services operated by independent third parties that are not affiliated with the Company.
Those external services may:
• Place their own cookies
• Collect information directly from visitors
• Request personal details
• Apply privacy practices that differ from ours
The Company does not control and is not responsible for the privacy, data security, content, or information-handling practices of independent third-party websites.
We cannot guarantee the protection of information you submit to or that is collected by those third parties.
You should review the privacy policy of each external website before providing personal information.
- LOCATION AND RETENTION OF INFORMATION
Storage and processing locations
Personal information may be stored or processed using servers located in the United Kingdom.
Information handled in the United Kingdom may be subject to UK law.
The servers, systems, or databases used to process information may also be located outside the country from which you accessed the Site.
Privacy and data-protection laws in those locations may differ from those in your country of residence.
Information may be disclosed in response to lawful government inquiries, regulatory requirements, court orders, or judicial processes in the jurisdictions where we operate.
By using the Services, you consent to the international and cross-border transfer of your personal information as described in this Policy.
Retention periods
We retain personal information only for as long as reasonably required:
• To fulfill the purpose for which it was collected
• To provide the Services
• To complete transactions
• To support legitimate business operations
• To comply with legal, accounting, regulatory, or reporting requirements
• Where retention is otherwise permitted by law
When information is no longer required for an identified purpose, it may be securely destroyed, erased, anonymized, or converted into a de-identified form.
- INTERNATIONAL USERS
Our digital and online operations are conducted wholly or partly from the United Kingdom.
Regardless of your country of residence, use of the Services constitutes consent to the transfer, storage, and processing of personal information in the United Kingdom.
You also authorize the Company to collect and use your information in accordance with this Privacy Policy.
- UPDATES TO THIS PRIVACY POLICY
We may revise or update this Privacy Policy from time to time.
Any changes will be published on this page so that visitors can review what information we collect, how that information may be used, and the circumstances in which it may be disclosed.
Your continued access to or use of the Site after an updated Policy is posted will constitute acceptance of the revised terms.
We encourage you to review this page periodically.
- QUESTIONS, PRIVACY REQUESTS, AND COMPLAINTS
We welcome questions and concerns regarding our privacy and data-handling practices.
Customer-service questions may be submitted to:
Requests to unsubscribe from communications may be submitted to:
Privacy-related questions and requests may be submitted to:
We aim to be transparent about how personal information is collected, used, stored, and disclosed.
If you have a complaint or concern regarding the handling of your personal information, please contact us at support@exlecticlocal.com so that we can review the matter.
Depending on your location and applicable law, you may also have the right to submit a complaint to a data-protection regulator or supervisory authority in your country of residence or in the United States.
Consumers may contact the United States Federal Trade Commission regarding relevant concerns.
Additional information is available at:
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
- APPLICABLE DATA-PROTECTION LAW
We are committed to safeguarding personal information and respecting the rights available to individuals under applicable privacy and data-protection laws.
For purposes of this Privacy Policy, “applicable laws” may include:
a. The Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013;
b. The General Data Protection Regulation, Regulation (EU) 2016/679, commonly referred to as the GDPR, for as long as and to the extent that it applies in the United Kingdom; and
c. Any UK legislation that adopts, implements, replaces, supplements, or otherwise gives effect to the GDPR, together with any associated privacy or data-protection laws and regulations that may apply.
As an international business, we recognize that customers may reside outside England and Wales.
In certain situations, the laws of another jurisdiction may provide customers with additional rights concerning personal information submitted to us.
We anticipate that the protections and rights described in this Policy will also provide meaningful protection for customers in those jurisdictions.
Questions regarding additional privacy rights may be directed to our Data Protection Officer at:
- GOVERNING LAW
These Terms of Service, this Privacy Policy, and any separate agreement under which we provide products or Services to you will be governed by and interpreted in accordance with the laws of the United Kingdom.