Return Policy
Last updated: July 25, 2025
RETURN AND REFUND POLICY
Thank you for choosing to shop with us. We value every customer and are committed to addressing eligible order concerns fairly and efficiently.
If you experience an issue with your purchase, please contact our customer support team at support@exlecticlocal.com. To help us locate your order and respond promptly, include your order number, such as 277SHOP-1218, together with the email address used during checkout.
Please read the following policy before submitting a request.
FINAL SALE POLICY
All purchases are considered final once an order has been completed.
We do not accept standard returns or provide exchanges for reasons such as a change of mind, personal preference, an incorrect size selection, or no longer wanting the product.
An exception may be considered only when:
• The product has a confirmed defect or quality problem
• The item arrives damaged
• You receive a product different from the one ordered
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
We are committed to maintaining the quality of the products we sell. If your order arrives damaged, defective, or incorrect, please contact our support team before taking any other action.
Orders should be examined as soon as they are delivered. Any eligible problem must be reported within 7 days after delivery.
To submit a claim, email support@exlecticlocal.com and provide:
• Your order number, such as 277SHOP-1218
• The email address associated with the purchase
• A clear explanation of the problem
• Clear photographs or video footage showing the damage, defect, or incorrect product
Providing complete and visible evidence will help our team assess the claim more efficiently.
After reviewing the information submitted, we will determine the most appropriate resolution based on the individual circumstances of the case.
An approved solution may include:
• A replacement product
• A partial refund
• A full refund
The specific outcome will depend on the nature of the issue and the findings of our review.
REFUND PROCESSING
When a partial or full refund has been approved, the applicable amount will be returned through the original payment method used for the order.
Approved refunds generally appear in the customer’s account within 7–12 business days.
Please understand that the exact posting date may vary because banks, card issuers, and payment providers process refunds according to their own internal timelines. Once we have issued the refund, any additional delay may be outside our control.
REPLACEMENTS AND EXCHANGES
We do not provide conventional product exchanges.
A replacement may be offered only when an item was damaged or defective upon arrival and the related claim has been reviewed and approved by our support team.
UNAPPROVED OR UNAUTHORIZED RETURNS
Do not mail or otherwise send any product back unless our customer service team has specifically instructed you to do so.
You must contact us first and receive approval before returning any item.
Packages sent back without prior notice, claim approval, or return instructions will not be accepted as authorized returns.
We cannot issue a refund, replacement, credit, or other form of assistance for products returned without approval.
CONTACT OUR SUPPORT TEAM
For questions about this policy or concerns relating to an order, please email:
For the fastest review, include:
• Your order number, such as 277SHOP-1218
• The email address used when placing the order
• A concise explanation of the issue
Contacting us directly with complete order information is the quickest and most effective way to obtain assistance.
We remain committed to customer satisfaction and will make every reasonable effort to provide a fair resolution in accordance with this policy.