Shipping Policy
SHIPPING AND DELIVERY POLICY
Last updated: July 25, 2025
Thank you for placing an order with us. We understand that receiving your purchase promptly is important, so this policy explains how orders are prepared, shipped, tracked, and handled when delivery issues occur.
Please review the information below before completing your purchase.
- ORDER PROCESSING
After an order is submitted, our fulfillment team begins verifying, preparing, and packaging the items for shipment.
The standard processing period is approximately 3 business days. Once preparation is complete, the parcel will be transferred to one of our delivery partners.
Orders submitted during a weekend will normally begin processing on the following Monday.
- DELIVERY TIME AND SHIPPING COST
Once your package has been dispatched, estimated delivery generally takes between 10 and 20 business days.
We provide worldwide delivery at a flat shipping rate of USD $5.99.
The delivery estimate begins after the order has completed processing and has been handed to the shipping carrier.
- POSSIBLE SHIPPING DELAYS
Although we work to deliver orders within the stated timeframe, delays may occasionally occur because of circumstances beyond our direct control.
These circumstances may include:
• Customs inspections
• Carrier disruptions
• Local postal delays
• Severe weather
• Transportation interruptions
• Other unexpected logistical events
We appreciate your understanding if the delivery process takes longer than originally estimated.
- ORDER TRACKING
A shipping-confirmation email will be sent once your order leaves the fulfillment facility.
This email will include a tracking number that you can use to follow the progress of your shipment through:
Tracking information may require several days to become active after the number is issued. A temporary absence of tracking updates does not necessarily indicate a problem with the shipment.
- ORDERS SENT IN MULTIPLE PACKAGES
An order containing more than one item may be divided into separate parcels.
This can happen when products are stored in different warehouses or fulfillment facilities. Shipping items separately allows us to dispatch available products without waiting for the entire order to be prepared at one location.
Each parcel will have an individual tracking number. A separate shipping-confirmation email will be issued for every package included in the order.
Receiving only one parcel does not necessarily mean that the remaining items are missing. Additional packages may still be in transit.
- REQUESTING AN ORDER CHANGE
Requests to update an order are highly time-sensitive.
Please contact us as soon as possible, preferably within 12 hours after placing the order, if you need to change:
• The delivery address
• The recipient’s name
• A telephone number
• Product size
• Product color
• Item quantity
• Another order detail
Send your request to support@exlecticlocal.com and include:
• Your order number, such as 277SHOP-123331
• The email address associated with the order
• A clear explanation of the correction or modification required
For example, specify the complete replacement address or the exact new size, color, or quantity requested.
Our fulfillment process moves quickly. We will make every reasonable effort to accommodate your request, but changes cannot be guaranteed once an order has entered processing or is being prepared for shipment.
- MISSED DELIVERY ATTEMPTS
When a delivery cannot be completed, the carrier may leave a notice or temporarily hold the parcel at a nearby post office, collection point, or local delivery facility.
Please contact the local delivery provider first and give them your tracking number to confirm where the package is being held and whether another delivery attempt can be arranged.
You may contact our support team if the local carrier is unable to assist you.
We are not responsible for parcels returned to the sender because:
• An incorrect or incomplete address was supplied
• The recipient did not collect the package
• Repeated delivery attempts were unsuccessful
• The parcel was not claimed within the carrier’s collection period
- DELAYED OR INACTIVE TRACKING
If your shipment appears to be delayed, begin by checking the most recent tracking event.
If the last tracking update occurred within the previous 7 days, the package is generally still moving through the carrier’s network. It is common for tracking information to remain unchanged while a parcel travels between sorting centers or delivery facilities.
Please contact us when there have been no new tracking events for more than 7 days.
Email support@exlecticlocal.com and provide:
• Your order number, such as 277SHOP-1128
• The email address used to place the order
Our support team will review the available shipment information and assist with the next steps.
- LOST OR STOLEN PARCELS
We understand how concerning it can be when a package cannot be located.
When you report a potentially lost shipment, we will work with the relevant carrier to investigate its status.
Packages confirmed lost during transit
If the carrier’s investigation confirms that a package was officially lost before delivery, we will arrange a replacement order at no additional charge.
Packages marked as delivered
Our lost-in-transit coverage does not apply when the tracking record confirms that the parcel was successfully delivered to the address provided with the order.
If the tracking status shows “Delivered” but the package cannot be found, please first check:
• With members of your household
• With nearby neighbors
• Around entrances, porches, garages, or other safe delivery locations
• With reception staff or building management
• With the local delivery provider
We are not responsible for packages that are misplaced, lost, or stolen after the carrier has recorded a successful delivery.
- SHIPPING DESTINATIONS AND FULFILLMENT LOCATIONS
We offer delivery to customers worldwide.
In the uncommon event that we are unable to ship to your country or region, we will contact you as soon as possible.
Our primary facilities are located in:
• The United States
• Canada
• Australia
• The European Union
We also work with selected manufacturers and fulfillment partners. Depending on product availability and the destination, an order may be shipped directly from one of their facilities.
This fulfillment structure allows us to offer a wider product selection while maintaining competitive pricing.
- IMPORTANT SHIPPING TERMS
By submitting an order, you acknowledge and accept the following conditions.
Estimated delivery periods
All processing and delivery timeframes stated in this policy are estimates rather than guaranteed arrival dates.
We are not responsible for delays resulting from customs processing, carrier operations, transportation disruptions, government actions, or other events outside our reasonable control.
Customs charges, import duties, and taxes
The customer is responsible for any customs fees, import duties, local taxes, brokerage charges, or similar costs imposed by the authorities of the destination country.
These charges are not included in the product price or the shipping fee unless expressly stated otherwise.
Delivery-address accuracy
Customers are responsible for entering a complete and correct delivery address before submitting an order.
We are not liable for packages that are delayed, lost, misdelivered, or returned because the customer provided incorrect or incomplete shipping information.
Completed deliveries
Our responsibility for the shipment ends when the carrier’s tracking system records that the package has been successfully delivered to the address supplied with the order.
We are not liable for theft, loss, or disappearance occurring after a confirmed delivery.
- CONTACT OUR SUPPORT TEAM
For shipping questions, tracking concerns, order-change requests, or other delivery-related matters, please contact:
To help us locate your order and respond efficiently, always include:
• Your order number, such as 277SHOP-1938
• The email address used when placing the order
• A clear explanation of your question or concern
Our support team will review the available information and make every reasonable effort to assist you.