Shipping Policy

At Exlecticlocal, operated by XTBM Hong Kong Limited, we prioritize the efficient delivery of our Modern Archive, The Essence, and Found Objects collections to our global community. Our logistics network is optimized to ensure your minimalist jewelry essentials arrive safely and promptly.

1. Order Processing & Dispatch

  • Fulfillment Commitment: We pledge to process and dispatch all orders within 48 hours of payment verification.

  • Business Hours: Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed the following business day.

2. Shipping Destinations & Rates

We leverage a robust cross-border supply chain to serve major international markets:

  • Global Reach: We ship to various international regions, supporting major global logistics routes.

  • Free Shipping: We offer complimentary standard shipping on all orders over $45.98.

  • Standard Rates: For orders below the free shipping limit, a uniform shipping fee of $5.99 will be charged at checkout.

3. Estimated Delivery Times

Delivery times vary based on the destination and selected shipping method:

  • Standard Shipping: Typically takes 7–15 business days for most international destinations.

  • Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your package's journey in real-time.

4. Delivery & Inspection

  • Package Integrity: We recommend that customers inspect the package for any visible damage before signing for receipt.

  • Reporting Issues: If your package appears damaged or items are missing, please report this to our support team within 24 to 48 hours of delivery.

  • Address Accuracy: Please ensure your shipping address is correct at the time of purchase. We are not responsible for delays caused by incorrect address information.

5. Customs and Import Duties

For all international orders, XTBM Hong Kong Limited is not responsible for any customs duties, taxes, or import fees applied by your destination country. These additional charges are determined by local authorities and are the sole responsibility of the customer.

6. Tax Responsibility and Payment

Any fees incurred at the time of delivery or during the customs clearance process must be settled by the recipient. Please note that these charges are not included in our shipping rates or product prices.

7. International Regulatory Compliance

All cross-border shipments are processed in accordance with international trade regulations and local customs requirements. We ensure all necessary documentation is provided to facilitate a smooth transit, though we cannot control delays caused by customs inspections.

8. Corporate Contact Information

If you have questions regarding the status of your shipment, please reach out to our official support channels:

  • Brand Name: Exlecticlocal

  • Corporate Entity: XTBM Hong Kong Limited

  • Registered Address: Room 1505, 15/F. , Yu Sung Boon Building, 107-111 Des Voeux Road Central, Hong Kong

  • Customer Support Email: support@exlecticlocal.com

  • Official Phone: +1 (424) 378-0627